Why Join Coogee

Founded in 1971, Coogee is more than just a business—we’re a team of passionate professionals delivering high-quality industrial, agricultural, and mineral processing chemicals across Australia and internationally. With expanding operations in WA, Queensland, New South Wales, and Victoria, and continued investment in new projects and capabilities, Coogee is experiencing strong growth. We Make, We Store, and We Deliver to a diverse client base. Our strong team culture, long-term employment stability, and commitment to career development make Coogee an ideal place to grow your career and be part of a thriving future.

About the Role

Our Chlor-Alkali manufacturing facility located in Lytton QLD produces Sodium Hypochlorite, Hydrochloric Acid and Caustic Soda for the water treatment industry, swimming pool industry and local industrial customers. We have a dedicated distribution network that services our clients throughout QLD and NSW.

We are seeking a permanent full-time Customer Service Team Leader to join our small, friendly Customer Service team, who are responsible for all general customer service assistance to our Queensland and New South Wales customer base. This role sees someone providing leadership, training, and support to the team, along with ensuring our customers have a positive and efficient experience. 

Key Responsibilities

• Develop and maintain a thorough knowledge of Coogee’s product range
• Provide leadership, training, and development to the customer services team
• Develop and support a positive team culture of continuous improvement
• Review and improve systems and processes
• Contact customers via phone and email regarding orders and deliveries (e.g. customer queries; delivery allocations; proof of delivery) 
• Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments
• Ensure a high level of accuracy in data entry, customer records and delivery information across the team
• Contribute to a positive, collaborative team culture

The successful candidate 

We are looking for a committed and dependable leader, who has:

• Previous experience with customer service in a leadership role
• The ability to build long-term internal and external relationships
• Good levels of computer and administrative skills with proficiency in Microsoft Office.
• Knowledge of Oracle E-Business Suite or other data entry system highly regarded.
• Excellent written and verbal communication
• Highly organised with attention to detail
• A positive and friendly demeanour with an excellent phone manner
• Experience working in a fast-paced environment with time sensitive deadlines
• Ability to prioritise work with excellent time management skills
• Experience in data management systems

Why join Coogee

At Coogee, we are committed to providing a supportive and rewarding work environment. You will have the opportunity to work with a talented team of professionals and contribute to the growth and development of our business. We offer:

• Competitive annual salary and financial incentives
• Company Paid Parental Leave
• Annual fitness reimbursement
• Social events throughout the year
• Free annual flu vaccinations and skin checks
• Employee Assistance Program (EAP)

For the right candidate, this is an exciting opportunity to join a secure, well established and successful business and take the next step in your career. 

Click "Apply Now" to submit your resume or apply directly via email to kathy.karibalis@coogee.com.au. Please note that we are not engaging recruitment agencies for this position.

Coogee Chemicals is an equal opportunity employer committed to workplace diversity. Please note you must have the right to live and work in Australia. As part of the recruitment process candidates may be required to complete comprehensive compliance checks.